Player support
Have a question about the game, an iPhone update or your progress? We're glad to help.
For players, parents and guardians. Contact us with questions about gameplay, progress, updates or privacy.
Frequently asked questions
Where is BONK LAB available?
BONK LAB is currently in Apple TestFlight beta testing. Public App Store release information will be announced separately.
Will updating erase my progress?
Game progress is normally stored locally on the device. When updating through TestFlight, do not uninstall the existing game first. We recommend recording your progress before updating. Device resets, clearing app data or removing the app may erase locally saved progress.
Do I need an account?
No. The current game does not require player registration or sign-in.
Does the game show advertisements?
The current Build 4 does not use a live third-party advertising SDK. Any test reward countdown is simulated. Live rewarded advertising is being evaluated separately for a future release.
What should I include in a bug report?
Please describe your device model, iOS version, BONK LAB build number, the steps that caused the issue and what happened. Screenshots are helpful. Do not send passwords, payment information or unnecessary personal details.
Privacy question? Read our Privacy Policy or email the support address above.